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Tier-1 brand and metro location increase applicant density, while seniority and niche operational focus limit it.
Core SRE and ITIL skills transfer across industries, though telecom/OSS-BSS experience is preferential.
Requires mandatory IT operations/SRE experience and tooling/ITIL knowledge, producing moderately strict shortlisting.
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Lead Operational Readiness Reviews ensuring new IT services and infrastructure are production-ready.
Coordinate go-live readiness activities including Go/No-Go decisions, hypercare planning, and exit criteria.
Define and validate operational support models, monitoring, incident & change management, and service health governance.
Experience Required: IT Operations, Service Management, SRE, or Application Support experience explicitly mentioned.
Skills in Incident, Problem, Change, Release, and Service Transition processes are mandatory.
Familiarity with tools like ServiceNow, Jira, Splunk, Dynatrace, Grafana, or AppDynamics is required.
Knowledge of ITIL, operational governance, risk management, and stakeholder communication explicitly mentioned.
Has proven ability managing production go-lives and large-scale IT transformations across cross-functional teams.
Experienced with telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud, or Digital platforms (advantageous but not mandatory).
Strong in defining and enforcing operational governance, service reliability, support models, and ITIL-aligned operations.