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Tier-1 brand, metro location, and common Sales/Ops title balanced by niche CS tooling and analytics skills.
Requires CS Ops domain experience and Gainsight/CS tooling, making skills less transferable across industries.
Explicit 8–12 years and mandatory Gainsight, Salesforce, SQL and Python increase shortlisting strictness.
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Own development and maintenance of territory design and customer segmentation frameworks for Asia and Emerging Markets CS teams to optimize customer success coverage and lifecycle monitoring.
Analyze and model customer success manager capacity, coverage gaps, and support headcount planning decisions based on segmentation and territory data.
Ensure data quality and enrichment in Salesforce and customer success tools; measure and report impacts of segmentation changes on retention, expansion, and productivity outcomes.
8–12 years experience in Customer Success Operations, Sales Operations, or Revenue Operations with focus on segmentation, territory planning, or customer analytics.
Strong proficiency with Salesforce including account hierarchy, custom objects, workflow configuration, and reports.
Proficiency in SQL/Snowflake and Python (pandas, numpy, scikit-learn) for data processing, querying, and segmentation modeling.
Work Experience Required: 8–12 years in relevant domains.
Experienced in designing and managing large-scale territory and coverage models within mid-to-large enterprise SaaS environments.
Skilled in customer health scoring and segmentation using Gainsight or equivalent CS platforms with advanced data blending and BI tool experience (Tableau, Power BI, Looker).
Able to influence cross-functional stakeholders including CS, Sales, and Finance through analytical insights and strategic recommendations, with prior exposure to APAC/India enterprise accounts.