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Tier‑1 brand and mid‑level metro role, but niche Control‑M skills moderate applicant density.
Requires specialized Control‑M and production support experience, limiting cross‑industry transferability.
Explicit 2–5 years Control‑M experience plus OS and scripting requirements enforce strict candidate filters.
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Monitor, manage, and support client jobs scheduled through Control-M in a global enterprise command center.
Execute and monitor regression runs, escalate failures per SOP, perform root cause analysis and present findings to operations, development, and leadership.
Implement proactive solutions to stabilize and expedite automation suites, improve customer experience, and adapt to new technologies including AI tools.
2 to 5 years of hands-on experience supporting and administering a BMC Control-M environment.
Bachelor’s degree in Computer Science, Engineering or related field (BS/BSc/BTech).
Ability to work in on-call rotation or shift environment with strong analytical and communication skills.
Work Experience Required: 2 to 5 years in relevant production support and scheduling.
Experienced in operating production support teams handling scheduling and monitoring through Control-M in a Level 3 support environment.
Familiar with Linux/Unix and Windows Server environments, and basic scripting (Shell, PowerShell, Python) for troubleshooting.
Able to enhance frameworks for multi-client reuse, perform risk identification/escalation, and collaborate effectively across global teams.