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Tier-1 brand, mid-level (4.5y), offshore role with common ITIL/ServiceNow skills.
Role requires AI-managed-services and incident-operations experience, though ITIL/ServiceNow skills transfer across industries.
Explicit 4.5y requirement plus ITIL, ServiceNow/Jira, and major-incident coordination required.
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Lead incident management and resolution for AI operations to ensure continuous service delivery.
Develop and implement automation frameworks to improve operational efficiency and reduce manual tasks.
Manage stakeholder engagement, coordinate service level management, and support AI managed services business transformation initiatives.
Minimum 4.5 years of work experience.
Bachelor's degree required.
Experience in major incident coordination, technical triage, ITIL operations, and use of ServiceNow/Jira.
Proficiency in oral and written English.
Experience working in AI Managed Services or related technology consulting environments.
Strong skills in automation framework design, business process automation, and operational performance management.
Capable of managing complex incidents, coordinating cross-functional teams, and driving continuous process improvements in a client-facing role.