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Strong DHL brand, metro Gurgaon location, and a common mid-level operations title increase applicant competition.
Role requires logistics-specific outbound operations and scanner/system familiarity, reducing cross-industry transferability.
Explicit 2–4 years logistics experience plus frontline leadership requirements create moderately strict shortlisting.
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Lead and supervise outbound shift operations ensuring timely processing, sorting, loading, and dispatch of shipments to meet service commitments and cut-off timelines.
Manage manpower deployment, coach and support frontline operations staff including TSRs and Senior TSRs to maintain productivity, operational compliance, and safety.
Monitor operational governance including shift performance metrics, dispatch accuracy, and escalate risks to ensure smooth outbound operations and network connectivity.
Educational Qualification: Graduate in any discipline OR 10+2 with a 3-year Diploma from a recognized institution.
Work Experience Required: 2–4 years in courier, express logistics, warehousing, distribution or supply chain operations with frontline team leadership and shift coordination.
Skills: Experience handling outbound operations, shipment processing, dispatch planning, loading, routing, and use of operational systems including handheld scanners.
Location: CTY (Gurgaon); Travel requirement approx. 25%-75% as per JD.
Experienced in leading frontline operational teams with proven ability to manage shift-based outbound logistics operations effectively.
Strong operational focus on productivity, compliance, and service quality within express logistics or courier industry.
Skilled in workforce planning, operational reporting, and fostering adherence to operational discipline and safety standards.