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Popular SRE role with broad cloud skills, metro location, and generalist requirements increases competition.
Core SRE and cloud skills transfer across industries, with moderate fintech-specific nuances for payments.
Explicit 1–3 years, mandatory cloud, ITSM, DB and on-call responsibilities create rigorous shortlisting filters.
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Ensure reliability, availability, and performance of production applications and Google Cloud Platform (GCP) infrastructure.
Monitor and troubleshoot production issues including databases and cloud logs; manage incidents, service requests, and changes per ITSM processes.
Support 24x5 operations with on-call responsibilities and drive operational improvements through automation and continuous service enhancement.
1 to 3 years experience in Production Support Engineer, Application Support, or similar IT operations role.
Experience with IT Service Management (ITSM) tools such as ServiceNow.
Working knowledge of Google Cloud Platform (GCP) or any cloud platform and Java Spring Boot-based applications.
Experience with databases including Cloud SQL, SQL Server, and Big Query.
Experienced in monitoring and supporting cloud-hosted applications with strong troubleshooting skills and analytical mindset.
Capable of collaborating across teams with clear communication to technical and non-technical stakeholders.
Demonstrated ownership in balancing operational support with development of automation to improve system reliability and scalability.