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Tier-1 brand, metro location, and mid-level generalist support role increases applicant competition.
Requires specialized network and security troubleshooting, less transferable across industries without domain experience.
Explicit 2+ years plus mandatory network/security troubleshooting skills creates moderate filtering.
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Resolve highest complexity network/security issues escalated from Level I and II support within TAC.
Independently troubleshoot and debug complex security/network problems via phone and email consultation.
Collaborate with Engineering to reproduce issues, assist in testing, and provide actionable feedback for product improvements.
Minimum 2+ years experience in support and networking including firewalls and packet filtering troubleshooting.
Strong knowledge of network and application protocols, experience with GRE, IPSec, PAC files, and network troubleshooting tools like Wireshark.
Experience with Authentication protocols (SAML, Kerberos), HTTP methods, IPv4/IPv6, routing, DNS, and tools like Fiddler.
Work location: Hybrid in Bangalore or Mohali, India; Work Experience Required: 2+ years.
Comfortable operating at the highest technical support level with responsibility for independently resolving critical escalations.
Experience integrating AI tools to augment technical workflows and problem-solving preferred.
Familiarity with Firewall, VPN/Zero Trust environments, cloud platforms (AWS, Azure), and multiple operating systems (Linux, Windows, MAC) is a plus.