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Tier-1 employer, common Service Delivery Manager title, hybrid metro shift increases candidate volume.
Process improvement and MIS skills transfer across industries, though BPM/service delivery experience increases fit.
Requires MIS, continuous improvement, Kaizen and advanced Excel but no explicit years, so moderate filter.
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Own facilitation of client and business unit meetings ensuring effective data collection, analysis, and communication of insights.
Develop and manage MIS to monitor team performance and present findings to senior client stakeholders and internal teams.
Mentor analysts and collaborate with Ops Team Leads to improve operations through clear communication and implementation of solutions.
Bachelor's degree in Commerce, Economics, Finance, MBA, or Masters in Business Analytics.
Certified Management Accountant (CMA) certification from ICMAI is required.
Advanced MS Excel skills including pivot tables and basic macros; experience handling large datasets.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in driving continuous improvement initiatives including Kaizen and data-driven techniques.
Capable of working in hybrid mode with evening shift timing applicable for India location.
Strong operational focus evidenced by responsibility for MIS development, team mentoring, and process documentation.