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Strong employer brand plus a generalist Service Delivery Manager role increases candidate competition.
Operations and BCM skills are moderately transferable but require domain experience, so medium sensitivity.
No explicit years but required MIS, Kaizen, and continuous-improvement skills imply moderate screening.
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Lead facilitation of client and business unit meetings to collect and analyze data and communicate insights clearly.
Develop and manage Management Information Systems (MIS) to monitor and report team performance to senior stakeholders.
Mentor analysts and collaborate with Ops Team Leads to resolve issues and implement operational improvements.
Bachelor’s or Master’s degree in Commerce, Economics, Finance, Business Administration, or Business Analytics.
Certified Management Accountant (CMA) certification from ICMAI is required.
Proficiency in advanced MS Excel, including handling large datasets, pivot tables, and basic macros.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in continuous improvement methodologies including Kaizen and data-driven continuous improvement techniques.
Strong operational and analytical skillset demonstrated by managing MIS and process documentation.
Able to work in a hybrid evening shift role supporting business continuity management (BCM) core operations.