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High competition from a Tier-1 bank, entry-level generalist role, metro location, and broad skill requirements.
High—banking fraud, Reg E and VISA-specific processes limit easy transferability across industries.
Medium—explicit minimum experience plus regulatory and compliance filters increase screening without requiring certifications.
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Support and document customer fraud and claims information, conduct research and update claim statuses.
Investigate transaction disputes related to suspected fraud applying Regulation E, VISA rules, and company policies to determine claim validity and resolution.
Perform operational accounting activities related to claims, including maintaining records, preparing reports, and supporting billing and payment processes.
Minimum 6 months of customer service support experience or equivalent via work, training, military, or education.
Strong knowledge of fraud claims handling, including application of regulatory guidelines (Regulation E, VISA rules).
Proficiency in data entry, research, and use of online systems/tools for claim processing.
Work Experience Required: Minimum 6+ months customer service support experience.
Experienced in resolving fraud-related disputes in a fast-paced, quality-driven call center environment.
Demonstrates strong analytical and decision-making skills to assess transaction validity and escalate complex cases.
Able to maintain regulatory compliance and detailed record-keeping while handling moderately complex operational accounting activities.