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Tier-1 brand, metro location, popular SRE role and broad AWS/tool requirements drive high competition.
Medium because SRE/tooling skills are transferable, but production support and platform experience matter.
High due to explicit 10+ years and extensive mandatory AWS, SRE, and tooling requirements.
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Lead Tier-2 and Tier-2.5 platform and application support teams to ensure timely resolution of operational issues and maintain ITSM alignment.
Drive operational excellence by streamlining support processes, mentoring teams, and collaborating with product and development teams for seamless support.
Monitor and troubleshoot production systems to proactively resolve performance, scalability, and reliability issues while improving service observability and resilience.
Bachelor's degree preferred in Computer Science, Software Engineering, or Engineering field.
10+ years experience with AWS, DevOps, and Production Support / SRE.
Hands-on expertise in large scale software development using Java, Python, or scripting languages.
Experience with CI/CD solutions, AWS core services, Docker, container orchestration (ECS or Kubernetes), configuration management tools, and ITSM processes (ITIL knowledge required).
Experienced leader comfortable managing Tier-2 support teams with strong operational mindset and problem-solving under pressure.
Deep technical expertise across cloud infrastructure (AWS), containerization, monitoring (Prometheus, Grafana, AppDynamics), and production issue diagnosis and resolution.
Proactive collaborator skilled in working asynchronously with cross-functional teams to embed support in development lifecycle and improve system reliability.