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Mid-level, generalist team-lead in metro Chennai at a known services firm creates high applicant competition.
Healthcare RCM and Medicare/Medicaid code expertise limit cross-industry transferability.
Explicit 5+ years RCM and domain-specific denial management skills make shortlisting strict.
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Manage a team of 15-20 members ensuring consistent delivery against productivity, quality, and SLA targets.
Drive operational stability through workflow monitoring, gap identification, corrective actions, and process improvements focused on AR optimization and denial management.
Lead KPI metrics tracking, operational performance, quality audits, and team coaching including training and query resolution.
Bachelor’s degree mandatory.
5+ years of experience in Revenue Cycle Management (RCM).
Knowledge of Medicare, Medicaid, ICD & CPT codes related to denials required.
Good oral and written communication skills and analytical skills for AR calling in Medical Billing processes.
Experienced in denial management with strong understanding of AR follow-up processes and documentation.
Demonstrated ability to lead, mentor, and train junior staff to meet and exceed performance targets.
Capability to prioritize, manage escalations, and implement process improvements in a high-volume operational environment.