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Strong employer brand, popular product role, mid-level experience band, and Bangalore location increase applicant competition.
Niche contact-center WFM domain and specific vendor tool experience make background fit highly sensitive across industries.
Requires 2+ years WFM domain experience and hands-on expertise with WFM vendors, creating strict screening filters.
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Own product strategy, roadmap, and feature prioritization for Workforce Management (WFM) solutions.
Collaborate cross-functionally with customers, sales, marketing, and engineering to define product specifications and drive feature development from concept to launch.
Monitor product performance and user feedback to optimize features and promote the WFM solution externally.
Bachelor’s degree in Computer Science, IT Engineering, Business Administration, or related field.
2+ years of experience in contact centre workforce management domain with focus on software product management.
Hands-on experience with leading Contact Centre Workforce Management solutions such as Nice, Genesys, Verint, Calabrio.
Experience working in Agile environments with knowledge of Scrum and SDLC tools like Jira.
Experienced in managing software products specifically within Contact Centre Workforce Management domain.
Proven ability to lead cross-functional teams and effectively translate market research into product innovations.
Comfortable working closely with engineering in Agile setups to drive product delivery and customer satisfaction.