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Tier-1 brand, mid-level experience band, and Bangalore location drive high candidate competition.
Conversational AI and knowledge-management skills transfer across industries but require specific domain experience, so medium sensitivity.
Explicit 5-year requirement plus essential conversational AI and platform experience make shortlisting highly strict.
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Own continuous enhancement and governance of Unilever’s AI-powered digital assistant platform (Unabot) to maximise AI-driven self-service business value.
Collaborate with senior stakeholders and product owner to design, prioritise, and deliver AI-enabled self-service capabilities and knowledge experiences aligned to evolving employee needs.
Drive platform adoption, performance monitoring, quality assurance of AI responses, and deliver actionable insights and reporting on chatbot usage and AI effectiveness.
Minimum 5 years of IT experience, preferably in global or regional roles.
Hands-on experience with AI-powered platforms, chatbots, or digital assistants, including analysis of AI performance metrics.
Fluent in English.
Work Experience Required: At least 5 years in IT roles with direct AI platform or chatbot involvement.
Experienced in managing cross-functional teams and vendor relationships related to AI or IT service delivery.
Strong understanding of AI knowledge consumption, AI governance, and responsible AI principles affecting enterprise digital assistants.
Skilled at translating complex AI and technical concepts into business language to influence senior stakeholders and drive adoption.