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Mid-level, generalist applications analyst role at a known firm yields moderate competition.
Core application support and requirements skills are transferable, but pricing and regulatory domain knowledge add sensitivity.
Explicit 4–8 years, non‑SAP experience, ServiceNow and cross‑functional coordination increase selection filters.
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Own day-to-day support and issue resolution for non-SAP Sell & Retain applications including incident triage, root cause analysis, and customer communication.
Analyze business requirements, support application enhancements, and coordinate testing and release activities aligned with change management processes.
Monitor integrations and data flows related to customer, pricing, billing, and regulatory processes, maintaining documentation and user guidance.
Bachelor’s degree in Information Systems, Business, Computer Science, or equivalent experience.
4–8 years of experience as an Applications Analyst, Functional Analyst, or Business Systems Analyst.
Experience supporting non-SAP enterprise applications and familiarity with ServiceNow for incident and change management.
Work Experience Required: 4–8 years relevant experience. Notice period: Not explicitly mentioned in the JD.
Experienced in collaborating with global, cross-functional business stakeholders across Commercial, Pricing, Customer Experience, and Digital Technology teams.
Strong analytical and documentation skills with ability to manage complex business requirements and deliver compliant solutions.
Comfortable navigating ambiguity and owning end-to-end issue resolution across multiple systems and regions.