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Tier-1 brand, metro location, and mid-level generalist LMS role increase competition.
Requires LMS-specific skills and L&D governance, moderately limiting cross-industry transferability.
Explicit 5-8 years plus mandatory LMS/SuccessFactors and reporting expertise creates strict filters.
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Manage end-to-end administration and governance of GSK’s enterprise learning ecosystem including SuccessFactors Learning, Degreed, and ServiceNow platforms to ensure data accuracy, compliance, and operational excellence.
Own delivery of global learning deployments and launches, coordinating across multiple teams and ensuring alignment with SLAs, quality standards, and governance frameworks.
Develop and maintain reports/dashboards for actionable insights, support automation and continuous improvement in learning operations, and handle escalations and service tickets effectively.
Bachelor’s degree in Business, HR, Learning & Development, Information Systems, or related field, or equivalent experience.
5 - 8 years of experience in Learning Operations, LMS Administration, or Learning Support, preferably in a global enterprise environment.
Proficiency with SuccessFactors Learning platform administration or certification; experience with digital learning platforms like Degreed/LXPs.
Experience with ServiceNow or similar ticketing systems and strong skills in reporting and data management using Excel and LMS reporting tools.
Experienced in managing learning operations within global matrixed organizations, capable of coordinating cross-functional teams to meet SLA-driven outcomes.
Strong analytical and problem-solving capabilities with a focus on operational accuracy, risk management, and continuous process optimization in digital learning environments.
Skilled in stakeholder communication and governance compliance, with a demonstrated ability to improve learner experience through design thinking and learner-centric methodologies.