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Mumbai metro and a common mid-level IT support role increase candidate competition.
Desktop support skills are widely transferable across industries, so fit sensitivity is low.
Explicit 6–8 years requirement plus specific OS knowledge and certifications makes screening fairly strict.
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Provide technical assistance to internal clients including installation, upgrading, and troubleshooting of hardware and software systems.
Perform remote troubleshooting and deliver clear technical instructions to end users to ensure prompt and accurate customer service.
Increase client satisfaction through efficient resolution of technical issues involving Windows, Linux, and Mac OS environments.
6-8 years of proven work experience as Desktop Support Engineer, Technical Support Engineer, or similar role.
Graduate degree with IT Training and Certifications in Hardware and Networking.
Hands-on experience with Windows, Linux, and Mac OS environments, office automation products, and peripherals like printers and scanners.
Knowledge of network security practices and anti-virus programs.
Experienced in multi-OS support environments with strong troubleshooting skills.
Able to manage remote technical support effectively.
Background in hardware and networking training with customer service orientation.