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Tier-1 brand, metro location, mid-level generalist delivery role increases candidate competition significantly.
Skills transferable across industries but preference for sector (BFSI) knowledge yields moderate background sensitivity.
Explicit 3–8 years requirement plus domain-specific delivery and vendor management experience enforces moderate filters.
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Owns and nurtures senior management customer relationships at local, country, regional, and worldwide levels to ensure excellent customer satisfaction.
Manages delivery of all services across all functions including performance metrics, escalation, risk management, expense targets, and vendor coordination.
Leads cross-functional and cross-cultural teams, develops and manages account service delivery plans, and contributes to strategic account planning and presales activities.
First level university degree or equivalent combination of education and experience.
3 to 8 years relevant business experience.
Experience with ITIL/ITSM processes preferred.
Willingness to travel up to 25%.
Experienced in managing complex, multi-tower service delivery operations in a multicultural or cross-country environment.
Strong skills in senior customer relationship management, negotiation, and risk management on medium to high risk projects.
Background in financial services, BFSI, or banking sectors is advantageous.