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Metro location and broad generalist support role increase applicant competition moderately.
Core ITSM and Microsoft stack skills are broadly transferable across industries, hence low sensitivity.
Senior years requirement plus mandatory Microsoft stack, ServiceNow, and ITIL make filters strict.
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Provide L2/L3 support and resolve complex issues across application, infrastructure, and integration layers within SLAs.
Lead technical troubleshooting and root cause analysis for Microsoft stack including application, database (SQL Server), and server layers.
Manage incidents, changes, and problems using ServiceNow; support deployments, environment changes, and compliance requirements.
10-15 years’ experience in L2/L3 application support in enterprise and complex environments.
Proven skills in advanced troubleshooting and root cause analysis across application, database, and infrastructure layers.
Hands-on experience with SQL Server (queries, troubleshooting), Windows Server / Active Directory, PowerShell scripting.
Experience with ITSM tools (ServiceNow), incident/change management aligned with ITIL, and working knowledge of Azure and monitoring tools.
Experienced in managing technical escalations and collaborating with Infrastructure, DBA, Cloud teams, and vendors.
Comfortable operating in complex, enterprise-scale technology environments requiring deep technical expertise across multiple layers.
Demonstrates strong communication and stakeholder management skills, especially during incidents and outages.