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Niche WFM and analytics skillset reduces competition; not remote and Tier-2 company.
WFM analytics skills transfer across contact centers and operations but remain somewhat domain-specific.
Requires advanced Excel/VBA and BI/SQL skills though no years specified, creating moderate screening.
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Develop, generate, and automate reports and dashboards for operations leadership on a weekly, monthly, and yearly basis to drive data-driven decision making.
Analyze business problems and trends using data to recommend solutions and resource needs aligned with business requirements.
Collaborate with operations and cross-functional teams to understand requirements, conduct workload and volume forecasting, and support project initiatives requiring data analyses.
Experience Required: Not explicitly mentioned in the JD.
Strong analytical skills and advanced proficiency in MS Excel and VBA.
Knowledge of Power BI, Tableau, or SQL is mandatory.
Must have high-speed internet (50+ Mbps) with a wired connection setup capability for remote work.
Experienced in handling large datasets including data collection, cleaning, and processing for reporting and analytics.
Capable of translating complex data into visual and verbal presentations for leadership audiences.
Comfortable working in a remote setup using multiple MS Office tools and business intelligence platforms for operations support.