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Metro mid-level inside-sales role with broad requirements and a known multinational brand increases applicant competition.
Core inside-sales, CRM and account management skills transfer easily across industries, so low sensitivity.
Explicit 1–5 years and CRM/B2B experience required, but no certifications, so medium strictness.
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Manage and nurture an assigned portfolio of key B2B customer accounts focusing on retention, revenue growth, and issue resolution.
Drive timely contract renewals and reduce customer churn via proactive engagement and cross-selling/upselling.
Maintain accurate CRM data and collaborate with internal teams to track KPIs and enhance customer satisfaction.
1 to 5 years of experience in Inside Sales, Customer Success, Account Management, or Sales Coordination.
Any Graduate degree; preference for Business Administration, Marketing, or Communications streams.
Experience with B2B customer management and CRM tools (ICABS, Salesforce, MS Dynamics or equivalent).
Location: Sewri East, Mumbai; Only female candidates eligible.
Experienced in service-based B2B sales with a track record in customer relationship management and revenue enhancement.
Comfortable working within cross-functional teams and handling CRM data with attention to detail.
Proficient in Microsoft Excel and other MS Office tools, capable of KPI tracking and sales pipeline management.