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Mid-level CSM title, 4–7 years range, and Delhi metro location increase applicant competition.
Core CSM skills transfer across industries, but FinTech/SaaS preference raises domain specificity.
Explicit 4–7 years requirement plus mandatory customer-success and managerial experience tighten shortlisting.
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Manage 6-8 enterprise accounts, serving as the primary contact and advisor, driving account expansion through upselling and increasing adoption.
Ensure customer success by tracking account health data, resolving issues proactively, and ensuring renewals and retention.
Design scalable customer success processes, mentor junior Customer Success Associates, and collaborate with leadership on strategic initiatives.
4-7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles.
Strong data analytical skills including proficiency with Excel/Google Sheets, dashboards, pivot tables, and reporting.
Managerial experience in mentoring or leading junior team members.
Location requirement: Delhi; Working days Monday to Friday; Flexibility for non-standard customer schedules implied.
Experienced in managing enterprise accounts with measurable impact on account growth and ROI delivery.
Comfortable working in SaaS or FinTech domains, leveraging data-driven approaches for customer success.
Has demonstrated ability to lead teams and influence cross-functional stakeholders including senior leadership.