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Metro location and a generalist operations team-lead role with a known employer increases candidate competition.
Order-to-Cash and contract delivery focus favors candidates from similar manufacturing or project-based industries.
Explicit 10+ years requirement plus mandatory O2C hands-on experience and global shift flexibility increases shortlisting strictness.
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Own end-to-end Customer Order Management process from Order Booking to Closure ensuring operational efficiency and business productivity.
Lead and manage a team to execute business operations assignments with focus on process standardization, reducing complexity, and compliance with quality and risk management standards.
Engage with global and regional partners to improve processes, automate workflows, manage resources and capacity planning, and deliver high-quality results on time and budget.
Bachelor's degree (Diploma/degree in Business Administration also acceptable).
10+ years of relevant experience in Business Operations including at least 5 years in Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfillment).
Willingness to work flexible shifts including global time zones (NA/LA) and travel up to 10% within/outside India.
Experience engaging with global clients remotely and managing multi-regional teams.
Experienced leader with a track record in establishing processes, SOPs, and streamlining workflows in complex business operations environments.
Demonstrated ability to manage cross-functional teams and third-party resources in a global matrix setup with strong stakeholder engagement skills.
Familiarity with technological adoption for process automation and continuous operational efficiency improvements, preferably with Lean Six Sigma Green Belt or higher certification.