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Generalist title, metro location, and mid-level experience boost candidate density despite ServiceNow specialization.
ServiceNow platform expertise is transferable across industries but requires ITSM-specific experience, so moderate sensitivity.
Explicit 2-4 years, required ServiceNow experience and CSA certification increase screening strictness.
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Administer and maintain the ServiceNow platform, including daily monitoring, patching, upgrading, and ensuring system health and security.
Configure and customize the ServiceNow environment by managing forms, UI policies, business rules, client scripts, workflows, and user/security management.
Provide support and troubleshooting as the primary contact for incidents and service requests; maintain documentation and manage data integrity, including import sets and transform maps.
2-4 years of experience in ServiceNow support and basic configuration.
ServiceNow Certified System Administrator (CSA) certification is generally required or preferred.
Technical knowledge of JavaScript, HTML/CSS, and web services (REST/SOAP).
Bachelor's degree in computer science, information technology, or related field, or equivalent experience.
Experienced in managing multiple ServiceNow modules such as ITSM, ITOM, SPM, or HRSD, indicating broad platform knowledge.
Demonstrates strong problem-solving skills focused on troubleshooting and maintaining platform performance and availability.
Able to provide on-call support working collaboratively with teams in both US and India time zones for ensuring platform reliability.