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Niche ServiceNow specialization and senior requirement reduce applicant density despite Bengaluru metro location.
Role requires ServiceNow-specific ITSM, scripting, and integration expertise, limiting cross-industry transferability.
Explicit 10–15 years, mandatory ServiceNow technical leadership, and governance experience create high hiring filters.
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Lead day-to-day engineering, operations, and support of the ServiceNow platform focused on ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
Design and manage platform architecture, configurations, integrations, upgrades, patches, and release cycles ensuring minimal disruption.
Manage and mentor a team of ServiceNow engineers; act as client technical liaison to translate business needs into technical solutions and oversee project roadmaps.
10–15 years of IT experience with substantial hands-on ServiceNow engineering and administration expertise.
Deep knowledge and practical experience with ITSM processes and ServiceNow configuration (Incident, Problem, Change, Request).
Proven experience leading technical teams including mentoring and performance management.
Bachelor's degree in Computer Science, IT, or related field or equivalent practical experience.
Technically hands-on leader comfortable spending majority of time on platform development and also managing teams and client relationships.
Experienced in complex ServiceNow architecture, scripting (JavaScript, Glide API), and integrations (REST/SOAP APIs, MID Server).
Skilled in translating business requirements for technical delivery and balancing platform health with client and organizational priorities.