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Niche EUC specialization and seniority reduce applicant density, but metro location and known BPO brand increase competition.
EUC/VDI and endpoint management skills are specialized but transferable across enterprise IT teams.
High due to explicit 15-year experience and mandatory EUC architecture and product expertise.
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Design, develop, and implement scalable end-user computing (EUC) solutions including VDI, endpoint management, and cloud-based environments within a high-volume BPO setting.
Lead EUC strategy aligning with business needs, managing device lifecycle, security compliance (GDPR, HIPAA, ISO 27001), identity/access management, and automation using technologies like Microsoft Intune, Citrix, VMware Horizon, and AWS WorkSpaces.
Act as escalation point for complex EUC issues, collaborate cross-functionally, lead PoCs for new EUC tech, and maintain technical standards and documentation.
15 years overall work experience, with 3-4 years in EUC Architecture roles.
Bachelor’s or Master’s degree in IT, Computer Science, or related field.
Expertise with Workspace One, Entra ID, Intune, Tanium, Windows 11 OS, and hardware products from Dell/HP/Lenovo.
Strong knowledge of ITIL, incident and change management practices.
Experienced EUC architect with deep expertise in designing and managing enterprise desktop virtualization and endpoint management in large-scale, high-demand BPO environments.
Demonstrated capability in implementing security and compliance frameworks such as zero-trust, EDR, DLP in line with industry standards (GDPR, HIPAA, ISO 27001).
Proficient in cloud and hybrid workspace technologies and automation, with ability to lead innovation initiatives and cross-team collaboration for digital workplace enhancements.