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Niche ServiceNow platform skillset reduces applicant pool despite metro location and recognizable ZEISS brand.
ServiceNow expertise is platform-specific yet transferable across industries, so medium sensitivity.
Mandatory 3+ years ServiceNow administration, basic scripting, and ITIL knowledge enforce moderate filtering.
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Manage stable and secure operations of the ServiceNow platform, including instance cloning, patching, and plugin updates.
Monitor platform health and performance using dashboards and reports; escalate issues as necessary.
Provide second-level support for tickets, ensuring efficient resolution, proper categorization, and collaboration with technical teams.
Minimum 3+ years hands-on experience with ServiceNow administration, operations, or support.
Degree in Computer Science, Information Systems, or equivalent professional IT experience.
Experience with IT Service Management processes based on ITIL (Incident, Request, Change, CMDB).
ServiceNow skills including basic administration, configuration, development, and scripting with JavaScript.
Experienced in operational service management within mid- to large-scale IT environments.
Comfortable working iteratively in an international, agile setting with continuous learning and adapting to priorities.
Ability to produce accurate reports and dashboards to enhance operational transparency and support continuous improvement.