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Metro location, mid-level experience anchor, and general software engineering title create moderate competition.
Role demands embedded/Linux/real-time and platform support expertise, making industry transfers difficult.
Explicit 5+ years plus mandatory embedded/Linux/Kubernetes and regulated-environment experience increases filtering strictness.
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Provide Level 1 and Level 2 technical support for client environments including embedded, real-time, Linux, cloud-edge, and platform software.
Perform troubleshooting, diagnostics, root cause analysis, workaround development, and case documentation within customer-defined support and escalation processes.
Support complex environments including lab, integration, platform, and certification contexts; mentor engineers and contribute to knowledge and process improvements.
At least 5 years of experience in troubleshooting embedded systems, Linux environments, real-time systems, cloud-edge platforms, and software integration.
Strong analytical skills including log analysis, configuration review, and reproduction of customer issues.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Work Experience Required: Minimum 5 years; Notice period: Not explicitly mentioned in the JD.
Experienced in product support, escalation engineering, technical account support, embedded software, or platform support roles.
Knowledgeable about Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, and real-time operating systems.
Familiarity with regulated environments requiring compliance, certification, security, export control, or data sovereignty awareness.