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Mid-level metro role with known SaaS employer and moderate generalist skills yields medium competition.
Specialized community platform and managed-services experience limits cross-industry transferability, making background fit highly sensitive.
Mandatory 5-8 years and platform-specific Sprinklr or equivalent experience plus technical skills increases strictness to high.
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Manage and optimize Sprinklr Community platforms focusing on operational stability, SLA adherence, and platform adoption.
Configure community structures, moderation workflows, and perform troubleshooting related to platform functionalities and integrations.
Collaborate with customers on requirements, support onboarding, training, and maintain operational documentation for sustained community engagement.
5-8 years experience in Managed Services, SaaS Platform Support, Community Management, or Digital Experience platforms.
Hands-on experience with Sprinklr Community or similar platforms (e.g., Khoros, Gainsight, Salesforce Experience Cloud).
Proficiency in HTML, CSS, JavaScript, and understanding of REST APIs, JSON, authentication, and integration troubleshooting.
Work Experience Required: 5-8 years as specified; Notice Period: Not explicitly mentioned in the JD.
Experienced in managing operational delivery and support of community or digital experience platforms with a focus on service delivery outcomes.
Technically skilled in community platform configuration, moderation, and integration with strong analytical and troubleshooting abilities.
Comfortable working directly with customers to deliver configuration-led solutions and improve platform adoption and governance.