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Known enterprise brand and metro location, but specialized skills moderate applicant density.
Requires platform-specific community and managed-services expertise, limiting transferability across unrelated industries.
Explicit 8–12 years plus mandatory platform-specific expertise creates stringent screening.
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Own strategy, architecture, governance, and evolution of Sprinklr Community platforms for managed services delivery.
Lead end-to-end community platform management including scalability, performance, governance, and business alignment.
Serve as primary advisor to customers on community best practices, platform adoption, engagement growth, analytics, and operational excellence.
8-12 years experience in Community Platforms, Digital Experience Platforms, Managed Services, SaaS Consulting, or Customer Engagement solutions.
Deep hands-on experience with Sprinklr Community or similar platforms like Khoros, Gainsight, Salesforce Experience Cloud.
Proven expertise in designing, launching, and managing large-scale customer community portals and forums.
Strong technical knowledge of UI/UX, HTML, CSS, JavaScript, REST APIs, SSO, and enterprise integrations.
Experienced strategic consultant combining technical, design, and operational expertise in customer community platforms.
Skilled in leading community transformation initiatives with focus on engagement, governance, and long-term customer value.
Comfortable working across technical teams and executive stakeholders to deliver managed services KPIs and business outcomes.