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Senior metro-based Microsoft/ServiceNow infrastructure role with specific skills, moderate applicant competition.
Microsoft server, SQL, PowerShell, and ITSM skills are broadly transferable across industries.
Explicit 10-15 years plus mandatory Microsoft stack, SQL, PowerShell, and ITSM experience creates strict filters.
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Provide Level 2 and Level 3 support resolving complex application, infrastructure, and integration issues within defined SLAs.
Perform deep technical troubleshooting and root cause analysis across application, database (SQL Server), and server layers within Microsoft technology stack.
Manage application upgrades, patching, deployments, incidents, changes, and compliance via ITSM tools like ServiceNow, acting as escalation point and coordinating with Infrastructure, DBA, Cloud teams, and Vendors.
10 to 15 years of experience in Level 2/Level 3 application support in enterprise, complex environments.
Strong hands-on skills with SQL Server (queries and troubleshooting), Windows Server/Active Directory environments, and scripting (PowerShell preferred).
Experience using ITSM tools such as ServiceNow, with understanding of incident, problem, and change management aligned to ITIL.
Working knowledge of Microsoft Azure, monitoring tools, and application deployment processes.
Experienced in multi-tier Microsoft technology environments including application, database, and infrastructure layers.
Demonstrated capability to lead technical escalations and coordinate across multiple IT teams and vendors.
Skilled in managing compliance, audit requirements, and maintaining comprehensive technical documentation and SOPs.