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Niche ServiceNow expertise and seniority lower competition, but Bengaluru metro and established employer increase applicant density.
High — requires deep ServiceNow, ITSM, and platform operations experience not easily transferable.
Explicit 10–15 years, mandatory ServiceNow/ITSM expertise and leadership make filters strict.
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Lead design, delivery, and support of ServiceNow platform focusing on ITSM modules (Incident, Problem, Change, etc.).
Spend ~60% time on technical engineering and 40% on managing team, projects, and client relationships.
Manage platform architecture, upgrades, performance, security, compliance, and client engagements as main technical escalation point.
10–15 years of IT experience with substantial hands-on ServiceNow engineering and administration.
Deep expertise in ITSM processes configuration within ServiceNow (Incident, Problem, Change, Request Management).
Experience managing or leading technical teams including mentoring and performance management.
Bachelor's degree in Computer Science, IT, or related field, or equivalent practical experience.
Experienced in working directly with clients and internal stakeholders to translate business needs into technical solutions.
Strong technical proficiency with ServiceNow architecture, scripting (JavaScript, Glide API), workflows, and API integrations.
Proven capability balancing hands-on technical work with leadership and cross-functional collaboration in IT service management environment.