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Mid-level Bengaluru cloud role with broad skillset and known enterprise brand increases competition.
Core cloud/Kubernetes skills are transferable, but Guidewire platform and insurance domain add moderate specificity.
Explicit 5+ years plus mandatory AWS, Docker, Kubernetes, Linux and production support skills enforce strict shortlisting.
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Serve as the primary contact to research, resolve, and fulfill customer support cases related to the Guidewire Cloud Platform, ensuring high customer satisfaction.
Document and maintain technical resources including troubleshooting guides and knowledge base articles to aid customer request fulfillment and issue resolution.
Collaborate with cross-functional teams on complex integrations and configurations, and maintain deep platform knowledge through continuous learning.
Bachelor’s Degree in Computer Science or related field.
Minimum 5 years of experience working directly with customers or internal partners in a support role.
Essential hands-on experience with AWS, Docker, Linux, and Kubernetes.
Based in Bengaluru, India, working hybrid onsite 3 to 4 days a week as per company policy.
Experienced in B2B software support with strong technical skills across cloud platforms, networking protocols (TCP/IP, HTTP, DNS), and cloud architecture.
Demonstrates ability to simplify complex technical concepts for varied audiences and maintain strong customer and stakeholder relationships.
Comfortable with software development lifecycle, supporting Java web applications in production, and leveraging AI and data-driven insights for continuous improvement.