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Known payments employer, metro location, and common SRE skills create moderate applicant competition.
Cloud, monitoring, and scripting skills are broadly transferable across industries, so background sensitivity is low.
Explicit 1-3 years requirement plus mandatory GCP/production support and ITSM skills indicate medium strictness.
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Ensure reliability, availability, and performance of production applications and cloud infrastructure, primarily on Google Cloud Platform (GCP).
Monitor and support applications and databases, troubleshoot production issues using logs, and manage incidents per ITSM processes.
Drive operational excellence via automation, continuous improvement, and participate in 24x5 support including rotational weekend on-call shifts.
1 to 3 years of experience in Production Support, Application Support, or similar IT operations role.
Experience with IT Service Management (ITSM) tools such as ServiceNow.
Working knowledge of Google Cloud Platform (GCP) and Java spring boot-based applications.
Hands-on experience with databases like Cloud SQL, SQL Server, and Big Query.
Strong analytical and troubleshooting skills with an ability to resolve production issues effectively.
Able to communicate clearly with both technical and non-technical stakeholders and manage operational responsibilities.
Proactive and accountable with a strong sense of ownership, familiar with Site Reliability Engineering (SRE) principles and operational automation.