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Global brand, metro location, mid-level generalist title, and 3-year range increase candidate competition.
Role requires legal-industry experience and law degree, making skills less transferable across industries.
Requires law degree plus 3 years legal-industry customer success experience, creating strict mandatory filters.
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Design and execute end-to-end customer success programs to drive adoption, engagement, and satisfaction of legal products and AI solutions across India.
Lead customer feedback, product UAT, data analysis, and training initiatives to improve product usage, customer loyalty, and account growth.
Collaborate cross-functionally with Sales, Marketing, Product, and Customer Support to drive commercial success and net POS growth.
Law degree or other qualification considered.
Minimum 3 years post-qualification experience in the legal industry.
Experience in customer success, customer engagement, product adoption, training, or related functions.
Strong cross-functional collaboration and stakeholder management skills.
Experienced in designing customer journeys, success programs, and engagement frameworks in the legal domain.
Comfortable leading customer feedback sessions, UAT activities, and data-driven strategic improvement initiatives.
Capable of developing and delivering training content and enablement materials for both customers and internal teams.