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Mid-level metro generalist support role with broad cloud and monitoring skills yields high candidate competition.
Core troubleshooting, monitoring, and cloud skills transfer across industries, financial domain preference moderately increases specificity.
Explicit 5+ years and multiple mandatory tools (SQL, Kafka, Dynatrace, Splunk) make shortlisting strict.
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Own end-to-end support and maintenance of the most complex and business-critical applications with broad business impact.
Perform incident, problem, and root cause analysis including troubleshooting application errors, data issues, and integration points.
Drive continuous improvement and automation initiatives in application support and collaborate across cross-functional and global teams.
Minimum 5+ years experience in application maintenance & support or related roles.
Bachelor’s Degree in computer science or related field.
Technical skills required: ServiceNow, Oracle, SQL, Kafka, Unix basics, monitoring tools (Dynatrace, Splunk).
Preferred: ITIL foundation certification; experience or knowledge of financial domain and cloud platforms (AWS, Azure).
Experienced in supporting Java/JEE, microservice-based enterprise applications with strong troubleshooting skills beyond coordination.
Comfortable working in 24/7 rotational shift environments and collaborating with geographically distributed teams including US.
Familiarity with SRE principles and proactive in identifying automation opportunities to improve support processes.