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Tier-1 brand, metro locations, and a visible generalist strategy title drive high competition.
Requires deep IT and Salesforce program experience making industry background fit highly sensitive.
Explicit 14+ years requirement plus mandatory program management and tooling skills makes shortlisting highly strict.
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Lead strategic programs for Salesforce PS Global Delivery Center with responsibility for conceptualization, planning, execution, and governance.
Manage partner programs including defining KPIs, tracking partnership health, and driving effective outcomes.
Collaborate with stakeholders and cross-functional teams to define scope, timelines, and mitigate program risks across multiple initiatives.
Minimum 8+ years of Program Management experience and 14+ years overall IT experience.
5+ years exposure to Salesforce Projects or Products is a strong asset.
Hands-on experience with CRM software (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) and PM tools like JIRA or MS Project required.
Ability to engage with senior executives and manage strategic business needs effectively.
Experienced in managing large, complex programs with governance and cross-team coordination in an IT/CRM environment.
Strong strategic and analytical skills, able to develop KPIs and assess program impact for global delivery.
Comfortable operating in matrixed environments with multiple stakeholders and external vendor management.