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Tier-1 brand, metro Bangalore, generalist contact-center associate with broad CX requirements increases candidate competition.
Skills like CX design, CRM, and process improvement transfer easily across industries.
Minimal filters: one year experience and bachelor's degree, few mandatory technical certifications or niche skills.
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Analyze client needs to develop and implement customer-centric solutions enhancing experience and satisfaction.
Design customer journey maps and utilize customer segmentation to optimize engagement and retention strategies.
Collaborate with teams to adapt solutions, apply business process improvements, and manage customer data to drive growth and loyalty.
Bachelor's degree mandatory.
Minimum 1 year of relevant work experience required.
Proficiency in oral and written English required.
Travel willingness up to 20% noted.
Background in Computer Engineering, Information CyberSecurity, Computer and Information Science, IT, MIS, or Computer Applications preferred.
Experience with Customer Experience Design, CRM tools, Customer Journey Analysis, and Business Process Improvement techniques.
Ability to analyze KPIs, develop Customer Value Propositions, and build commercial awareness to support strategic client engagements.