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Strong Tier-1 brand and metro locations increase applicant density, but specialized UX research skills moderate competition.
UX research and enterprise SaaS/AI focus make cross-industry transfer moderately sensitive.
Explicit 7+ years, AI fluency, and methodological rigor create highly selective screening.
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Design and execute mixed-methods research including qualitative studies, surveys, and statistical analysis to inform AI product development in the Service portfolio.
Lead integration of AI tools into the research lifecycle, validating outputs and creating interactive prototypes and dashboards to accelerate insights delivery.
Manage research planning, timelines, budgets, and cross-functional collaboration to influence product roadmaps and support global product launches while ensuring ethical research standards.
7+ years of hands-on experience in UX, product design, or technology research, with at least 2 years in a large, matrixed organization.
University degree in human behavior-related fields (Psychology, Anthropology, HCI) or research-focused business discipline.
Working knowledge of AI systems including their failure modes and human-in-the-loop considerations.
Mastery of qualitative and quantitative research techniques including statistical analysis.
Experienced in managing end-to-end research in large, global, matrixed organizations involving cross-functional teams (UX, Product Management, Engineering, Go-To-Market).
Comfortable integrating and innovating with AI tools within research workflows to enhance efficiency and insight accuracy.
Capable of strategic storytelling that translates complex data into actionable product and business strategies influencing senior stakeholders.