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Mid-level, metro role with general ProdOps appeal but niche SFCC skill reduces applicant density.
Requires niche e-commerce SFCC/OMS expertise, so background fit is highly domain-specific.
Explicit 6-9 years and mandatory SFCC/OMS production support skills make filters stringent.
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Own end-to-end production support and incident management for Salesforce Commerce Cloud and related e-commerce systems, ensuring timely and high-quality issue resolution.
Analyze complex cross-system production issues involving SFCC, OMS, payment, inventory, fulfillment, integrations, and downstream applications to identify root causes and implement solutions.
Collaborate with engineering, product, business, client, and third-party teams to maintain system stability, document investigations, and lead incident triage especially during critical production events.
6-9 years of experience in Production Support, Application Support, ProdOps, Technical Operations, or e-commerce operations.
Strong working knowledge of Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) including order lifecycle processes.
Proven ability to independently manage multiple incidents, priorities, and investigations under pressure with strong communication and documentation skills.
Work Experience Required: 6-9 years in relevant production or technical operations roles.
Experienced in fast-paced retail or digital commerce environments with strong analytical skills for diagnosing complex production issues.
Demonstrates strong end-to-end ownership and leadership during incident triage and production support operations.
Comfortable working independently and collaborating with distributed teams and multiple stakeholders including product, engineering, business operations, and external partners.