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Strong employer brand, Bangalore metro location, and a generalist facilities operations role increase applicant competition.
Facilities operations skills transfer across industries but still require facility-management domain knowledge.
Requires specific skills (ticketing, SLA tracking, Tableau) but no explicit years, so moderately strict.
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Manage and assign tickets via a portal, ensuring correct categorization and timely resolution to meet SLAs.
Generate and analyze reports on ticketing activity and team performance using Tableau, and manage internal documentation and records.
Train and audit team members on ticketing processes, support managerial special projects, and handle front desk duties during GSA absence.
Work Experience Required: Not explicitly mentioned in the JD.
Location Requirement: On-site in Bengaluru, Karnataka.
Working Hours: Scheduled 48 hours per week.
Technical Skills: Proficiency with ticketing systems, Tableau reporting, Google Sheets, and Quip documentation.
Experience in facilities or building operations with a focus on ticketing management and SLA adherence.
Ability to analyze operational data to identify trends and drive process improvements.
Comfortable managing multiple tasks including team training, reporting, and front desk administrative responsibilities.