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Strong Tier-1 brand, generalist operations role, and mid-level profile increase competition.
Highly industry-specific securities and agent-bank oversight reduces cross-industry transferability.
Requires domain-specific securities operations and controls expertise but lacks explicit years or certifications.
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Monitor and improve agent bank service delivery and operational risk across 100+ markets to meet cash and securities service requirements.
Investigate escalations and service issues partnering with network leadership and internal teams to identify root causes and deliver resolutions.
Conduct service reviews, produce reports assessing operational risk, manage incident processes, and drive improvements through data analysis and stakeholder coordination.
Work Experience Required: Not explicitly mentioned in the JD.
Strong understanding of securities and cash products, including end-to-end flows and SWIFT messaging.
Demonstrated skills in risk management, compliance, oversight, and controls with effective communication and negotiation abilities.
Ability to analyze complex data and reports, and maintain service level agreements with internal and external partners.
Experienced in operational risk oversight within financial services, especially securities and cash services involving agent banks.
Capable of managing complex stakeholder relationships across internal teams and external agent banks globally.
Analytical and detail-oriented problem solver able to work on cyclical service reviews, escalation management, and global projects involving multiple markets.