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Remote role, early-experience band, and generalist engineering/support title drive high applicant competition.
Networking and platform support skills are moderately transferable across industries but require specific vendor experience.
Explicit 0-3 years requirement plus mandatory Cisco and F5 technical skills raises shortlisting strictness.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments.
Handle case intake, triage, diagnostics, troubleshooting, root cause analysis, and workaround development.
Document solutions, mentor support engineers, escalate defects or product issues as needed within defined role boundaries.
0-3 years of experience in Customer Service or Technical Support.
Experience with Cisco Nexus and IOS technologies.
Experience with F5 ASM and LTM configuration and troubleshooting.
Work Experience Required: 0-3 years in Customer Service or Technical Support.
Experience working in complex customer environments including lab, integration, platform, and certification contexts.
Ability to handle escalation and documentation within support systems adhering to customer communication standards.
Technical understanding of network automation or scripting and Cisco certifications preferred but not mandatory.