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Known employer, remote role, mid-level generalist DevOps/support with popular skills increases candidate competition.
Specialized embedded, real-time, Linux and cloud-edge troubleshooting makes cross-industry transferability limited.
Explicit 5+ years plus mandatory embedded/Linux/Kubernetes troubleshooting and support experience creates moderate screening strictness.
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Provide Level 1 and Level 2 technical support including issue triage, diagnostics, root cause analysis, and workaround assistance for embedded, real-time, Linux, cloud-edge, and platform software environments.
Support complex customer environments in lab, integration, platform, and certification contexts following prescribed processes.
Document solutions, assist knowledge management, mentor support engineers, and escalate defects or compliance issues through defined channels without making architectural or product decisions.
5+ years of experience in relevant technical support or embedded systems roles.
Strong troubleshooting and analytical skills in embedded systems, Linux, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
Proficiency with tools and technologies including C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, embedded development and debugging tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communication/documentation.
Experienced hands-on support engineer with deep technical expertise in embedded and Linux-based systems and cloud-edge platforms.
Familiar with structured support processes and capable of mentoring peers and contributing to knowledge base and process improvements.
Comfortable working within strictly defined role boundaries in complex, possibly regulated customer environments involving security and compliance constraints.