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Remote, mid-level generalist role with broad platform skillset attracts many qualified applicants.
Specialized embedded, Linux and cloud-edge support reduces cross-industry transferability.
Explicit 5+ years plus mandatory embedded/Linux/Kubernetes and language skills create strict shortlisting filters.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, issue reproduction, root-cause analysis, and workaround assistance.
Support complex customer environments including labs, integrations, platforms, and certification-related contexts following customer-defined processes.
Document solutions, develop knowledge resources, mentor engineers, improve processes, and escalate defects or compliance issues through approved channels.
Minimum 5 years experience in relevant technical support or embedded systems roles.
Strong troubleshooting and analytical skills in embedded systems, Linux, real-time systems, cloud-edge, software integration, and relevant development tools (C/C++, Python, shell, Git, Kubernetes).
Experience with case management, ITSM tools, support workflows, escalation procedures, and documentation.
Work Experience Required: 5+ years
Experienced in product support or escalation engineering for embedded software or platform environments.
Familiarity with Linux kernel, device drivers, BSPs, simulation tools, cloud-edge platforms, and real-time operating systems, especially in regulated environments involving security and compliance.
Operational focus on structured technical investigation and customer success within a defined process and escalation framework without making architectural or compliance decisions.