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Remote role, mid-level requirement, and known enterprise brand increase applicant competition.
Embedded Linux, real-time and platform support skills are specialized and less transferable across industries.
Explicit 5+ years plus mandatory embedded/Linux/Kubernetes skillset and support experience increases filtering strictness.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments, including case triage, diagnostics, issue reproduction, root cause analysis, and workaround development.
Support complex customer environments across lab, integration, platform, and certification contexts adhering to customer processes.
Document solutions, develop knowledge resources, mentor support engineers, contribute to process improvements, and escalate product or security issues per customer protocols.
5+ years of experience in troubleshooting and support for embedded systems, Linux, real-time systems, cloud-edge platforms, networking, and software integration.
Strong technical skills including log analysis, debugging, and familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, and embedded development tools.
Proficiency in case management, ITSM tools, support workflows, escalation processes, and customer communications.
Work Experience Required: 5+ years
Experienced in technical support roles involving embedded software, platform support, escalation engineering, or technical account support in regulated environments.
Able to operate within defined role boundaries without making architectural or product commitments, focusing on technical problem-solving and customer success.
Skilled in supporting secure, compliance-driven environments with exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge, or real-time operating systems.