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Remote, mid-level generalist devops role at a known brand with broad skill requirements increases applicant competition.
Specialized embedded, real-time, Linux and cloud-edge support skills limit cross-industry transferability.
Explicit 5+ years plus mandatory embedded/Linux, Kubernetes, and language experience enforces strict technical filters.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments.
Perform diagnostics, issue reproduction, root-cause analysis, and workaround development within customer-defined support workflows.
Document solutions, mentor support engineers, escalate product or security issues, and contribute to process improvements without making architectural or product decisions.
5+ years of relevant work experience required.
Strong troubleshooting skills in embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Experience with case management, ITSM tools, support workflows, and escalation procedures.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experienced in product support or escalation engineering in embedded or platform software environments.
Skilled in analyzing logs, configurations, and technical symptoms in complex customer environments.
Comfortable operating within defined role boundaries without making product or architectural decisions; accustomed to regulated environments with compliance or security considerations.