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Strong brand, remote role, and a generic engineering title increase applicant competition.
High because embedded, cloud-edge, and regulated environment experience is highly domain-specific.
High due to explicit 8+ years requirement and mandatory embedded/Linux and DevOps expertise.
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Support software-product engineering engagement by acting as a technical interface across customer support, engineering, product, and delivery teams.
Own technical case intake, triage, diagnostic coordination, issue reproduction, resolution planning, and customer-facing technical enablement per customer-defined workflows.
Coordinate with multiple internal teams (Level 1, Level 2, product engineering, DevOps) to support issue analysis and escalation, while contributing to knowledge documentation and process improvements.
8+ years of experience in software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
Strong written and verbal communication skills for cross-functional stakeholder engagement.
Work Experience Required: 8+ years
Experienced in customer-facing product technical services including triage, diagnostic support, and escalation handling.
Technical proficiency with embedded software, real-time OS, Linux kernel, device drivers, and simulation platforms preferred.
Comfortable working within regulated, safety-critical, or intelligent-edge software environments and collaborating across engineering and customer teams.