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Remote and mid-level profile boosts competition, tempered by niche embedded/cloud-edge specialization.
Role requires embedded, real-time, and cloud-edge expertise, limiting easy cross-industry transferability.
Explicit 5+ years plus required embedded/Linux and Kubernetes skills increase screening rigor.
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Provide Level 1 and Level 2 technical support for embedded, real-time Linux, cloud-edge, and platform software environments including case triage, diagnostics, root cause analysis, and workaround development.
Support complex customer environments across lab, integration, platform, and certification contexts following customer-specific processes and support standards.
Document solutions, mentor engineers, contribute to process improvements, and escalate issues through defined customer channels while adhering to role boundaries without making architectural or security decisions.
Minimum 5 years of experience in troubleshooting and support within embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Strong skills in analyzing logs, configurations, customer scenarios, and reproduction steps; experience with ITSM tools and support workflows.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Work Experience Required: Minimum 5 years; Notice period: Not explicitly mentioned.
Experienced in product support or escalation engineering roles involving embedded software or platform support.
Comfortable working within regulated customer environments with security, compliance, and certification constraints.
Operates effectively within defined role boundaries focusing on technical investigation and support without making architectural or compliance decisions.