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Tier-1 brand, mid-level generalist support role with common skills, increasing competition.
Role requires domain-specific support skills and ITIL/GCP knowledge, moderately limiting cross-industry transferability.
Explicit 4+ years plus multiple mandatory technologies and ITIL/GCP skills increases shortlisting strictness.
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Own incident response and resolution for production hosted environments to ensure system stability and service continuity.
Monitor, troubleshoot, maintain, and improve platform performance including deployments, configuration changes, and root cause analysis.
Coordinate among operations, business teams, delivery teams, and external vendors for service restoration and maintain accurate operational documentation.
4+ years of experience supporting enterprise application environments.
Proficiency in C#, Python, Bash/Shell scripting, MS SQL, and experience with .NET services/applications.
Working knowledge of ITIL processes, DevOps, Site Reliability Engineering, SDLC, GCP infrastructure, and CI/CD tools like Jenkins, GitHub.
IT degree or equivalent experience.
Experienced in managing enterprise application support within financial or healthcare IT environments, preferably in production support roles.
Demonstrates strong coordination skills across technical and business teams to manage incidents and service delivery effectively.
Strong troubleshooting ability across applications, databases, system integrations, and familiarity with monitoring/observability tools such as Elastic, Dynatrace.